Frequently Asked Questions (FAQ)

1. What types of rugs do you offer?

We carry a wide variety of rugs, including traditional Persian, modern geometric, shag, outdoor, flatweave, and more. Each product listing includes detailed descriptions and specifications.

2. How can I determine the right size rug for my space?

To choose the best size:

• Measure the room length and width.
• Decide if you want the rug to fit under furniture or float in the space.
• Review our size guide or consult our Room Layout Tips for more detailed advice.

3. What materials are your rugs made from?

Our rugs are crafted using:

• Natural fibers (e.g., wool, cotton, jute)
• Synthetic fibers (e.g., polypropylene, polyester, nylon)
• Blended materials for enhanced durability
  Each product page details the materials used.

4. How do I care for and clean my rug?

It depends on the rug material:

• Wool & Natural Fibers: Vacuum regularly with no beater bar; spot clean spills immediately with a mild detergent.
• Synthetic Fibers: Vacuum with a standard setting; spot clean with gentle soap and water.
• Professional Cleaning: For tough stains or yearly maintenance, professional rug cleaning helps prolong the life of your rug.

5. Do you offer custom sizes or designs?

Yes, we can accommodate custom orders for certain collections. Contact our Customer Service team with dimensions and design requirements. We’ll confirm pricing and production timelines.

6. What are your shipping and delivery options?

• Standard Shipping: Free (or flat rate) shipping on all orders. Delivery usually takes 12–26 business days.
• Expedited Shipping: Available for an additional fee.
• International Shipping: Contact us for rates and details regarding customs or import duties.

7. What is your return and exchange policy?

• Returns: We accept returns within 30 days of delivery in original, unused condition.
• Exchanges: If you ordered the wrong size or style, you can initiate an exchange by contacting us within 30 days.
• Refunds: Once we receive and inspect the rug, your refund will be processed to the original payment method.

8. Can I track my order once it has shipped?

Absolutely. Once your order ships, you’ll receive a confirmation email with tracking details so you can follow the delivery progress.

9. How do I handle a product I received that’s damaged or defective?

We stand behind our products. If your rug arrives damaged or defective, please email or call us immediately with photos. We’ll work with you on a replacement or refund quickly.

10. What payment methods do you accept?

We accept all major Credit Cards, PayPal, and Stripe. All transactions are securely processed using industry-standard encryption.

11. How do I contact customer service?

You can reach our Customer Service team via:

• Email: [email protected]
• Phone: [937-612-1588] (Monday–Friday, 9 AM–5 PM)
• Live Chat: Available on our website during business hours.

Need more help?
If you have any other questions not listed here, feel free to contact us. We’re always happy to help you find the perfect rug for your home or office!